Privacy Policy - ForndLock

Welcome to ForndLock. ForndLock values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and process your information when you visit our website, browse products, download materials, submit inquiries, request quotations, or contact us.

By using this website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please stop using this website.

1. Information We Collect

We may collect the following types of information when you use our website.

1.1 Information You Provide Voluntarily

When you fill out a contact form, submit a quotation request, download materials, register an account, or communicate with us, we may collect:

Name
Company name
Job title or department
Country or region
Email address
Phone number or WhatsApp
Product requirements
Project application details
Purchase quantity
Customization requirements
Other information you choose to provide

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information through cookies, log files, or analytics tools, including:

IP address
Browser type
Device type
Operating system
Pages visited
Visit time
Referring website
Click behavior
Time spent on pages
Approximate geographic location

This information is mainly used for website security, traffic analysis, user experience optimization, and marketing performance evaluation.

1.3 Business Communication Information

If you contact us by email, phone, WhatsApp, or other channels, we may retain communication records to process inquiries, quotations, orders, after-sales support, or technical consultation.

2. How We Use Your Information

We may use the information we collect for the following purposes:

To respond to your inquiries, quotation requests, or technical questions
To provide product catalogs, drawings, technical documents, or sample information
To evaluate your project requirements and recommend suitable industrial locks, latches, hinges, handles, or fasteners
To process OEM/ODM customization requests
To improve website content, product presentation, and user experience
To analyze website traffic and marketing performance
To maintain website security and prevent fraud, spam, or unauthorized access
To send product, service, or industry-related information
To comply with legal, contractual, or regulatory obligations

We will not use your personal information for purposes unrelated to the above without a lawful basis.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Remember your language preferences
Improve website loading and browsing experience
Analyze website traffic and user behavior
Optimize product pages and marketing content
Support advertising and remarketing analysis

You may disable or delete cookies through your browser settings. However, disabling cookies may affect certain website functions.

4. Information Sharing and Disclosure

We do not sell your personal information.

We may share necessary information with third parties in the following situations:

With service providers such as logistics, payment, email delivery, website hosting, data analytics, or customer management systems
To process your inquiries, quotations, sample requests, or order requirements
To comply with applicable laws, government requests, legal proceedings, or regulatory requirements
To protect the legitimate rights and interests of ForndLock, our customers, or the public
In connection with a merger, restructuring, asset transfer, or business adjustment, where permitted by law

We require relevant third parties to process your information only within the necessary scope and to apply reasonable security measures.

5. Data Storage and Cross-Border Transfer

As ForndLock provides industrial hardware products and services to global customers, your information may be stored, processed, or transferred in China or other countries/regions.

We will take reasonable measures in accordance with applicable laws to protect your personal information and ensure that cross-border transfers are supported by appropriate legal bases, such as contractual safeguards, user authorization, necessary business processing, or other compliance mechanisms.

6. Information Security

We take reasonable technical and organizational measures to protect your personal information, including but not limited to:

Access control
Data encryption or secure transmission
Firewalls and security monitoring
Internal data management procedures
Restricted access by employees and service providers

However, no method of internet transmission or electronic storage is completely secure. We will continue to improve our security measures to protect your information.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

For example:

Inquiry and quotation information may be retained for future project communication
Order and transaction records may be retained for financial, tax, or legal purposes
Website access logs may be retained for a reasonable period for security and analytics purposes

When information is no longer needed, we will delete, anonymize, or securely dispose of it.

8. Your Rights

Depending on applicable data protection laws, you may have the following rights:

To know whether we process your personal information
To access, correct, or update your personal information
To request deletion of your personal information
To withdraw consent
To restrict or object to certain processing activities
To request a copy of your personal information
To unsubscribe from marketing emails

To exercise your rights, please contact us using the contact details below. We will respond within a reasonable period.

9. Children’s Privacy

This website is mainly intended for business customers, procurement professionals, engineers, distributors, and industrial project users. It is not directed to children.

We do not knowingly collect personal information from children. If you believe that we have unintentionally collected such information, please contact us and we will delete it as soon as reasonably possible.

10. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or external resources.

We are not responsible for the privacy practices, content, or data processing activities of third-party websites. We recommend that you review their privacy policies before using those websites.

11. Updates to This Policy

We may update this Privacy Policy from time to time due to business changes, legal requirements, or website function updates.

The updated policy will be posted on this page with the latest effective date. Your continued use of this website indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our handling of personal information, please contact us:

ForndLock
Address: Xuzhou, Jiangsu Province, China